Refund and Cancellation Policy
Last updated: July 9, 2026
At Priority Homemades, we take extreme pride in our custom baking creations. Because our cakes are fresh-baked and customized to your specific tastes, please review our refund and cancellation policies carefully.
1. Cancellation Windows
Instant Cancellation (Within 1 Hour):
You can instantly cancel your order from the tracking page or your order history list within 1 hour of placing it. Cancellations within this window are processed immediately and automatic WhatsApp messages are sent to our bakery managers.
For cancellations after the 1-hour window has elapsed, you must submit a cancellation request through our tracking system or contact us directly on WhatsApp. Approval depends on whether our bakers have already begun preparation.
2. Refund Request System
If there is an issue with your delivered cake (e.g. incorrect custom elements, major delivery damage, or prep errors), you can submit a formal Refund Request via the tracking page or your order history within 24 hours of delivery. You will need to provide:
- The reason for your request.
- Your preferred payout destination (e.g. UPI ID or bank transfer details).
Our admin team will review your request. Approved refunds will be processed manually via UPI or bank transfer, and you will receive a notification update on WhatsApp.
3. Non-Refundable Items
Please note that refund requests are generally not approved for:
- Slight color variation in frosting due to display calibration differences.
- Minor shipping damage or shifts in writing if the customer handles transport.
- Delayed delivery due to incorrect address information provided during checkout.